Technical Account Manager - Ireland

About CalypsoAI
​CalypsoAI (now part of F5) was established in 2018. We are dedicated to securing the future of artificial intelligence by enabling enterprises to innovate confidently without compromising security. 

At CalypsoAI, we believe that securing the future of AI demands innovative thinkers from diverse disciplines and backgrounds. We are committed to building an elite team to advance groundbreaking technology and ensure businesses and society thrive with confidence.

About the Role
As a Technical Account Manager / Implementation Lead, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for mutually successful long-term partnerships.

This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey in a fast-growing and nascent AI Security market space.

Key Responsibilities

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics

• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams

• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably

• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed

• Collaborate cross-functionally with Sales, Engineering, and Product to ensure successful handoffs and knowledge sharing

• Document repeatable processes, technical guides, implementation templates, and internal runbooks

• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams

• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services
   

Skills & Experience

• 5+ years in a pre or post-sales technical role (e.g., TAM, Solutions Engineer, Implementation Consultant, Cloud Support Engineer or similar)

• Strong understanding of enterprise infrastructure and SDLC (e.g. deep understanding of SDLC, public/private cloud, containers, security principles)
• Experience leading technical deployments (on-prem, hybrid, or SaaS integrations)

• Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity experience)

• Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned

• Ability to thrive in a high growth environment - comfortable with ambiguity, self-directed, and proactive.

Life at CalypsoAI

At CalypsoAI, we believe that our people are the driving force behind our success. We foster a dynamic, collaborative, and inclusive work environment where innovation thrives, and employees feel empowered to make a real impact. Whether you’re working remotely or at one of our offices, we ensure you have the tools, flexibility, and support to do your best work.

Our Benefits & Perks

We offer a competitive benefits package designed to support your well-being, growth, and work-life balance:

✅ 25 Days Annual Leave – We believe in the importance of rest and recharge. Enjoy generous time off to relax and pursue personal passions.

✅ Fully Covered Health & Dental Insurance – Your well-being is our priority. We provide comprehensive health and dental coverage to keep you and your family protected.

✅ Pension Plan (Up to 3% Employer Match) – We invest in your future with a competitive pension plan, matching contributions up to 3%.

✅ TaxSaver & Bike to Work Scheme – Save on commuting costs with our tax-efficient travel benefits, whether you prefer public transport or cycling.

✅ Income Protection – We offer financial security and peace of mind in the event of unforeseen circumstances.

✅ Hybrid Working – We embrace flexibility, offering a hybrid work model that allows you to balance in-office collaboration with remote work.

✅ Dublin City Centre Office – Our modern, conveniently located office in the heart of Dublin provides an inspiring space for collaboration and connection.

✅ Catered Lunch Twice a Week – For those working from the office, we provide delicious, catered lunches twice a week to fuel your productivity and connection with colleagues.

✅ Quarterly Social Events – We love bringing our teams together! From team outings to special events, we ensure there are plenty of opportunities to connect and have fun.

✅ Work from Anywhere (Up to 3 Weeks Per Year) – Enjoy the freedom to work from anywhere in the world for up to three weeks each year.

✅ Increased Benefits with Tenure – At CalypsoAI, we recognise and reward long-term dedication. As you grow with us, you'll enjoy enhanced pension contributions and additional annual leave, ensuring your commitment is recognised and supported.

At CalypsoAI, you’ll be part of an ambitious, fast-growing team shaping the future of AI security. If you're looking for a role where you can make an impact while enjoying a supportive and rewarding work environment, we’d love to hear from you!

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