Technical Account Manager

About CalypsoAI

As a pioneer in AI Security, CalypsoAI built the world's first agentic red-team solution and is developing an advanced security platform for rigorous AI red-teaming and robust AI defense, enabling organisations to adopt AI safely and ethically. With an "agent first" approach, we focus on sophisticated AI systems within our core technology and security solutions. Join CalypsoAI to shape the future of secure AI.

Role Summary

As our first Technical Account Manager / Implementation Lead, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering, and Support to drive adoption, reduce time-to-value, and lay the foundation for long-term partnerships. This is a Remote/Telecommute position, allowing you to work from home while collaborating with a distributed team.

This is a hands-on, high-impact role for someone who thrives in early-stage environments, wears many hats, and wants to help shape the customer journey at a fast-growing AI security startup.

Key Responsibilities

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
• Own the post-sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps--on either side--and escalating as needed
• Collaborate cross-functionally with Sales, Engineering, and Product to ensure successful handoffs and knowledge sharing
• Document repeatable processes, technical guides, implementation templates, and internal runbooks
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev teams
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services  

Required Qualifications

• 4+ years in a post-sales technical role (e.g., TAM, Solutions Engineer, Implementation Consultant, or similar)
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)
• Experience leading technical deployments (on-prem, hybrid, or complex SaaS integrations)
• Experience working with enterprise customers in regulated industries (bonus: AI/ML or cybersecurity products)
• Excellent communication and project management skills--you can set expectations, drive timelines, and keep everyone aligned
• Ability to thrive in a startup environment--comfortable with ambiguity, self-directed, and proactive 

Preferred Qualifications

• Experience in Enterprise Software/SaaS Deployments: Proven track record managing post-sales customer relationships for complex software solutions, especially in B2B or enterprise environments.
• Knowledge of AI/ML or Cybersecurity Products: Familiarity with generative AI, LLMs, or modern security practices is a strong plus, especially if the company operates in these domains.
• Cloud Platform Expertise: Working knowledge of major cloud platforms such as AWS, Azure, or Google Cloud, especially in configuring or supporting customer environments.
• Infrastructure and DevOps Understanding: Experience working with Kubernetes, Docker, Terraform, or similar technologies in customer-facing environments.
• Strong Project Management Skills: PMP or other project management experience, or demonstrable experience managing cross-functional customer onboarding and implementation projects.
• Technical Writing or Documentation Skills: Ability to create or contribute to internal and external documentation such as runbooks, onboarding guides, FAQs, or customer support resources.
• Ability to Write or Review Code: Basic proficiency in scripting or programming languages (e.g., Python, Bash, JavaScript) for troubleshooting, integrations, or custom configurations.
• Experience in Customer-Facing Roles in Startups: Comfortable working in fast-paced, ambiguous environments with minimal structure, ideally in early-stage or high-growth companies.
• Excellent Communication and Presentation Skills: Ability to translate complex technical topics into easy-to-understand concepts for both technical and non-technical audiences.
• Strategic Thinking: Experience helping customers align product usage with business objectives, identifying upsell opportunities, and driving product adoption. 

At CalypsoAI, you’ll be part of an ambitious, fast-growing team shaping the future of AI security. If you're looking for a role where you can make an impact while enjoying a supportive and rewarding work environment, we’d love to hear from you!